Refund policy
What is your return policy?
We accept returns within 14 days of receipt of order. Products must be in their original, undamaged, unopened and unused condition.
How do I return a product?
To initiate a return, email our team and we will send you a return form and instructions on how to send the item back.
Return shipping costs are the responsibility of the customer, unless the product is defective.
Can I exchange an item instead of returning it?
Yes, we offer the option to exchange an item for another item. If you wish to exchange an item, please contact us to arrange for the new shipment and return of the original item. Please note that return shipping costs are the responsibility of the customer.
How will my money be refunded?
Once we receive and process your return, we will issue a refund via the original payment method.
Refund processing time may vary depending on the bank or payment service used and may take several days.
What do I do if I receive a faulty or incorrect item?
If you receive a faulty or incorrect item, please contact us immediately. We will be happy to resolve the problem with a refund, replacement or other suitable solution.
We accept returns within 14 days of receipt of order. Products must be in their original, undamaged, unopened and unused condition.
How do I return a product?
To initiate a return, email our team and we will send you a return form and instructions on how to send the item back.
Return shipping costs are the responsibility of the customer, unless the product is defective.
Can I exchange an item instead of returning it?
Yes, we offer the option to exchange an item for another item. If you wish to exchange an item, please contact us to arrange for the new shipment and return of the original item. Please note that return shipping costs are the responsibility of the customer.
How will my money be refunded?
Once we receive and process your return, we will issue a refund via the original payment method.
Refund processing time may vary depending on the bank or payment service used and may take several days.
What do I do if I receive a faulty or incorrect item?
If you receive a faulty or incorrect item, please contact us immediately. We will be happy to resolve the problem with a refund, replacement or other suitable solution.